Andrew Burnstine’s – Retail Matters
The era of free returns may be coming to an end.
While online shoppers may have grown accustomed to not only free shipping, but free returns as well, it’s anything but free for retailers to take those items back: there’s ground shipping to pay for, and labor involved in processing, sorting, and preparing those goods to be resold.
Amid a challenging year financially for many retailers — and the possibility of tougher times on the horizon — some companies have had enough, demanding that if customers want to send something back, they’ll have to pay for at least part of that process.
Here’s how we got here, which retailers are changing their tune, and what shoppers can do to avoid paying for returns.